Branch Customer Service Coordinator I (De)

Techtronic Industries; Región Centro; Hybrid; MXN 167,000 - 246,000; Full time

Benefits offered by this job

Savings fund

Christmas bonus

Food vouchers

Vacation days

Medical insurance

Life insurance

Hybrid work model

Training programs

Career growth

Job summary

TTI, Inc. in Guadalajara, Mexico, is seeking a Customer Service Coordinator I to support our Global Resource Center. The role will assist internal stakeholders and directly support our Denver branch team. Bilingual Spanish & English required, with a hybrid work model.

The coordinator will verify orders, provide status updates, resolve issues with Sales Representatives and customers, and assist with quotes and returns. Strong communication and MS Office skills are essential.

Qualifications

• High school diploma with 2 years in customer support or similar role (experience in electronics industry is a plus).
• Bilingual English/Spanish proficiency with strong verbal and written communication in both languages.
• Proficient in Microsoft Office and basic Excel; able to use sales database.
• Typing speed of 40 words per minute or faster.

Responsibilities

• Verify and expedite customer orders to ensure on-time delivery by coordinating with the Branch Coordination group.
• Provide order status information by phone and email using the sales database.
• Coordinate issue resolution with Sales Representatives and customers to ensure smooth order-to-shipment process.
• Contribute to effective remote work communication with the Branch through live chat, video, or calls.
• Assist in processing quotes, stock checks, and delivery information; prepare return authorizations and replacement orders.

Skills

Bilingual English/Spanish

Communication skills

Microsoft Office

Typing 40 wpm

Sales database familiarity

Education

High school diploma

Tools

Microsoft Office Suite

Sales database

Job description

TTI, Inc., is in search of a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our Denver branch team. Bilingual in Spanish & English is required.

What our Customer Service Coordinator do:

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Collaborates and develop an effective and efficient remote work communication with the Branch.
• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Process order confirmation files by reviewing data.
• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for:

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

What we offer our team members:

• 13% Savings Fund.
• 30 days Christmas bonus.
• Food Vouchers $2,500 MXN monthly.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Hybrid work model.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.