Billingual Technical Support L1 - 2894

Xideral; Mexico; Hybrid; MXN 216,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Xideral in Chihuahua is seeking a bilingual IT Support Technician (L1) to provide first-level end-user assistance, diagnose connectivity and device issues, and support Windows environments with Microsoft 365.

You will work on-site 3 days and remotely 2 days, collaborating with remote engineers, handling incident tickets, onboarding/offboarding, and applying Fortinet/networking knowledge.

Qualifications

• 4 years of verifiable experience in technical support or IT Help Desk.
• Strong hardware and software troubleshooting in Windows environments.
• Advanced English required for support and ticketing.
• Experience with Active Directory or Microsoft Entra ID account management.
• Knowledge of TCP/IP, LAN, Wi-Fi, VPN and Fortinet diagnostics.
• Proactive, team-oriented, and strong problem-solving skills.

Responsibilities

• Provide first-level technical support to end users for connectivity, devices, and peripherals.
• Provide on-site physical support for servers and network equipment.
• Log, categorize, and escalate incidents using ticketing systems.
• Assist with user onboarding and offboarding and equipment management.

Skills

Advanced English

Bilingual

IT Help Desk experience

Education

4 years of experience in technical support or IT Help Desk

Tools

Microsoft 365

Active Directory / Entra ID

Fortinet equipment

Networking basics (TCP/IP, LAN, Wi‑Fi, VPN)

Job description

Bilingual Technical Support L1 - Hybrid Chihuahua - Complejo Industrial Chihuahua

We are looking for a Bilingual IT Support Technician with experience in first-level technical support, end-user assistance, and physical infrastructure maintenance. You will join an IT team on a long-term project, resolving incidents and working with technologies such as Microsoft 365, Active Directory, networking, and diagnostics on Fortinet equipment.

Key Responsibilities:

• Provide first-level technical support to end users to resolve connectivity, computer equipment, and peripheral issues.
• Provide on-site physical support for servers and network equipment, acting as direct support for remote engineering teams.
• Log, categorize, and elevate incidents using ticketing management systems.
• Execute user onboarding and offboarding processes, managing equipment configuration and collection.

Essential Requirements:

• Advanced English level, essential for providing support and writing service tickets.
• 4 years of verifiable experience in technical support or IT Help Desk.
• Solid experience in hardware, software, Windows operating systems, and Microsoft 365 support.
• User account management through Active Directory or Microsoft Entra ID.
• Knowledge of networking (TCP/IP, LAN, Wi-Fi, VPN) and basic diagnostics on Fortinet equipment.
• Soft skills: proactive profile, team-oriented approach, and high problem-solving capacity

We offer a project for an indefinite term, hybrid work model with 3 days on-site and 2 days remote, under a 100% payroll scheme.

Schedule: 9:00 AM - 6:00 PM

If you have a passion for technological innovation and want to be part of a dynamic team, we want to meet you!