Bilingual IT Support L1 - Hybrid (On-site)

Xideral; Chihuahua; Hybrid; MXN 180,000 - 240,000; Full time

Job summary

Xideral is seeking a Bilingual IT Support Technician in Chihuahua to join a long-term project. You will deliver first-level support, help end users with connectivity and device issues, and coordinate with remote engineers.

The role emphasizes hands-on hardware and network troubleshooting in a hybrid environment. The position requires 4 years of IT experience, strong English, and proficiency with Windows, Microsoft 365, Active Directory, and Fortinet diagnostics.

Qualifications

• 4 years of verifiable experience in technical support or IT Help Desk.
• Solid experience in hardware, software, Windows operating systems, and Microsoft 365 support.
• User account management through Active Directory or Microsoft Entra ID.
• Knowledge of networking (TCP/IP, LAN, Wi-Fi, VPN) and basic diagnostics on Fortinet equipment.
• Soft skills: proactive profile, team-oriented approach, and high problem-solving capacity.

Responsibilities

• Provide first-level technical support to end users to resolve connectivity, computer equipment, and peripheral issues.
• Provide on-site physical support for servers and network equipment, acting as direct support for remote engineering teams.
• Log, categorize, and elevate incidents using ticketing management systems.
• Execute user onboarding and offboarding processes, managing equipment configuration and collection.

Skills

Advanced English

Networking basics

Problem solving

Tools

Microsoft 365

Active Directory

Fortinet

Windows OS

Job description

Xideral is seeking a Bilingual IT Support Technician in Chihuahua to join a long-term project. You will deliver first-level support, help end users with connectivity and device issues, and coordinate with remote engineers.

The role emphasizes hands-on hardware and network troubleshooting in a hybrid environment. The position requires 4 years of IT experience, strong English, and proficiency with Windows, Microsoft 365, Active Directory, and Fortinet diagnostics.