Billingual Technical Support L1 - 2894

Xideral; Chihuahua; Híbrido; MXN 180 000 - 240 000; Tempo integral

Resumo da oferta

Xideral is seeking a Bilingual IT Support Technician in Chihuahua to join a long-term project. You will deliver first-level support, help end users with connectivity and device issues, and coordinate with remote engineers.

The role emphasizes hands-on hardware and network troubleshooting in a hybrid environment. The position requires 4 years of IT experience, strong English, and proficiency with Windows, Microsoft 365, Active Directory, and Fortinet diagnostics.

Qualificações

• 4 years of verifiable experience in technical support or IT Help Desk.
• Solid experience in hardware, software, Windows operating systems, and Microsoft 365 support.
• User account management through Active Directory or Microsoft Entra ID.
• Knowledge of networking (TCP/IP, LAN, Wi-Fi, VPN) and basic diagnostics on Fortinet equipment.
• Soft skills: proactive profile, team-oriented approach, and high problem-solving capacity.

Responsabilidades

• Provide first-level technical support to end users to resolve connectivity, computer equipment, and peripheral issues.
• Provide on-site physical support for servers and network equipment, acting as direct support for remote engineering teams.
• Log, categorize, and elevate incidents using ticketing management systems.
• Execute user onboarding and offboarding processes, managing equipment configuration and collection.

Conhecimentos

Advanced English

Networking basics

Problem solving

Ferramentas

Microsoft 365

Active Directory

Fortinet

Windows OS

Descrição da oferta de emprego

Bilingual Technical Support L1 - Hybrid Chihuahua - Complejo Industrial Chihuahua

We are looking for a Bilingual IT Support Technician with experience in first-level technical support, end-user assistance, and physical infrastructure maintenance. You will join an IT team on a long-term project, resolving incidents and working with technologies such as Microsoft 365, Active Directory, networking, and diagnostics on Fortinet equipment.

Key Responsibilities:

• Provide first-level technical support to end users to resolve connectivity, computer equipment, and peripheral issues.
• Provide on-site physical support for servers and network equipment, acting as direct support for remote engineering teams.
• Log, categorize, and elevate incidents using ticketing management systems.
• Execute user onboarding and offboarding processes, managing equipment configuration and collection.

Essential Requirements:

• Advanced English level, essential for providing support and writing service tickets.
• 4 years of verifiable experience in technical support or IT Help Desk.
• Solid experience in hardware, software, Windows operating systems, and Microsoft 365 support.
• User account management through Active Directory or Microsoft Entra ID.
• Knowledge of networking (TCP/IP, LAN, Wi-Fi, VPN) and basic diagnostics on Fortinet equipment.
• Soft skills: proactive profile, team-oriented approach, and high problem-solving capacity

We offer a project for an indefinite term, hybrid work model with 3 days on-site and 2 days remote, under a 100% payroll scheme.

Schedule: 9:00 AM - 6:00 PM

If you have a passion for technological innovation and want to be part of a dynamic team, we want to meet you!