Bilingual IT Support L1 – Hybrid (On-Site/Remote)

Xideral; Mexico; Híbrido; MXN 216 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Resumo da oferta

Xideral in Chihuahua is seeking a bilingual IT Support Technician (L1) to provide first-level end-user assistance, diagnose connectivity and device issues, and support Windows environments with Microsoft 365.

You will work on-site 3 days and remotely 2 days, collaborating with remote engineers, handling incident tickets, onboarding/offboarding, and applying Fortinet/networking knowledge.

Qualificações

• 4 years of verifiable experience in technical support or IT Help Desk.
• Strong hardware and software troubleshooting in Windows environments.
• Advanced English required for support and ticketing.
• Experience with Active Directory or Microsoft Entra ID account management.
• Knowledge of TCP/IP, LAN, Wi-Fi, VPN and Fortinet diagnostics.
• Proactive, team-oriented, and strong problem-solving skills.

Responsabilidades

• Provide first-level technical support to end users for connectivity, devices, and peripherals.
• Provide on-site physical support for servers and network equipment.
• Log, categorize, and escalate incidents using ticketing systems.
• Assist with user onboarding and offboarding and equipment management.

Conhecimentos

Advanced English

Bilingual

IT Help Desk experience

Formação académica

4 years of experience in technical support or IT Help Desk

Ferramentas

Microsoft 365

Active Directory / Entra ID

Fortinet equipment

Networking basics (TCP/IP, LAN, Wi‑Fi, VPN)

Descrição da oferta de emprego

Xideral in Chihuahua is seeking a bilingual IT Support Technician (L1) to provide first-level end-user assistance, diagnose connectivity and device issues, and support Windows environments with Microsoft 365.

You will work on-site 3 days and remotely 2 days, collaborating with remote engineers, handling incident tickets, onboarding/offboarding, and applying Fortinet/networking knowledge.