Bilingual Vietnam Market Solutions Specialist

Hard Yaka; Tijuana; Presencial; MXN 334.800 - 580.320; Jornada completa

Descripción de la vacante

Hard Yaka is seeking a Business Solutions Representative to develop and service a portfolio of agents, primarily for the Vietnam market, through telephone visits and proactive relationship-building to increase shipping volume and profitability.

You will deliver excellent customer service, conduct regular outreach, monitor pricing, onboard new agencies, prepare reports, and collaborate with the sales team to achieve regional goals and grow the agency portfolio.

Formación

• Excellent verbal and written communication with high confidence.
• Ability to close deals and manage the sales cycle.
• Proven ability to prospect, negotiate, and follow up with clients.
• Experience using CRM software and common office tools.

Responsabilidades

• Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.
• Conduct and document regular telephone outreach across the assigned territory.
• Monitor pricing and report on trends or discrepancies.
• Follow up with inactive agencies.
• Develop and implement business plans to support regional goals.
• Identify and prospect new business opportunities within the assigned territory.
• Prepare and submit reports on competitor activity.
• Provide support and assistance to sales field staff as needed.
• Oversee the full onboarding and installation process for new agencies.
• Support, and develop new agents to ensure operational readiness.
• Maintain and increase transaction volume within the assigned territory.
• Ensure sustained and growing profitability of transactions in the territory.
• Grow and manage the portfolio of assigned agencies.
• Track, follow up, and resolve issues reported by agents and field staff.
• Maintain full availability to respond to operational and business needs.
• Collaborate effectively in a team environment to achieve common objectives.

Conocimientos

Bilingual Hindi/Spanish/Bengali

Sales experience

Negotiation

Customer service

Strong communication

Team collaboration

Multitasking

Analytical thinking

Travel readiness

Herramientas

CRM software

PowerPoint

MS Word

Outlook

Excel

Descripción del empleo

Hard Yaka is seeking a Business Solutions Representative to develop and service a portfolio of agents, primarily for the Vietnam market, through telephone visits and proactive relationship-building to increase shipping volume and profitability.

You will deliver excellent customer service, conduct regular outreach, monitor pricing, onboard new agencies, prepare reports, and collaborate with the sales team to achieve regional goals and grow the agency portfolio.