Bilingual Business Solutions Specialist

Viamericas Corporation; Tijuana; Híbrido; MXN 250.000 - 360.000; Jornada completa

Descripción de la vacante

Viamericas Corporation in Tijuana, Mexico, seeks a Business Solutions Representative to develop and service a portfolio of agency clients, handling inbound/outbound calls and territory outreach. The role emphasizes bilingual communication, CRM proficiency, and driving growth by increasing agency transactions.

The position requires 2–4 years in customer service or sales, strong presentation and analytical skills, and the ability to work in a fast-paced environment.

Formación

• Fully bilingual in English and Spanish.
• US passport required for travel outside the country.
• 2–4 years of experience in customer service, inside sales, account management, or business development.
• Understanding of the sales cycle and ability to close deals.
• Exceptional verbal and written communication skills with confidence.
• Creative thinker with problem-solving abilities.
• Ability to multitask and manage multiple initiatives.
• Ability to analyze the market and target potential customers.
• Expertise in CRM software and common programs (PowerPoint, Word, Outlook, Excel).
• Goal-oriented and motivated to achieve team and individual targets.

Responsabilidades

• Deliver excellent customer service and effective solutions via inbound and outbound calls.
• Conduct regular telephone outreach across the assigned territory.
• Monitor pricing and report trends or discrepancies.
• Onboard and support new agencies; manage onboarding流程.
• Develop business plans to support regional goals.
• Grow and manage the portfolio of assigned agencies; increase transaction volume.
• Identify new business opportunities within the territory.
• Prepare and submit reports on competitor activity.
• Collaborate with sales field staff and support team.
• Visit key accounts to support POS material, pricing, FX rates, and growth tools.

Conocimientos

Bilingual English/Spanish

US passport

Customer service

Sales cycle understanding

Verbal and written communication

Problem solving

Multitasking

Market analysis

CRM software

PowerPoint

MS Word

Outlook

MS Excel

Presentation skills

Organized and detail-oriented

Team collaboration

Herramientas

CRM software

PowerPoint

MS Word

Outlook

MS Excel

Descripción del empleo

Viamericas Corporation in Tijuana, Mexico, seeks a Business Solutions Representative to develop and service a portfolio of agency clients, handling inbound/outbound calls and territory outreach. The role emphasizes bilingual communication, CRM proficiency, and driving growth by increasing agency transactions.

The position requires 2–4 years in customer service or sales, strong presentation and analytical skills, and the ability to work in a fast-paced environment.