Business Solution Representative-Rest of World

Hard Yaka; Tijuana; Presencial; MXN 334.800 - 580.320; Jornada completa

Descripción de la vacante

Hard Yaka is seeking a Business Solutions Representative to develop and service a portfolio of agents, primarily for the Vietnam market, through telephone visits and proactive relationship-building to increase shipping volume and profitability.

You will deliver excellent customer service, conduct regular outreach, monitor pricing, onboard new agencies, prepare reports, and collaborate with the sales team to achieve regional goals and grow the agency portfolio.

Formación

• Excellent verbal and written communication with high confidence.
• Ability to close deals and manage the sales cycle.
• Proven ability to prospect, negotiate, and follow up with clients.
• Experience using CRM software and common office tools.

Responsabilidades

• Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.
• Conduct and document regular telephone outreach across the assigned territory.
• Monitor pricing and report on trends or discrepancies.
• Follow up with inactive agencies.
• Develop and implement business plans to support regional goals.
• Identify and prospect new business opportunities within the assigned territory.
• Prepare and submit reports on competitor activity.
• Provide support and assistance to sales field staff as needed.
• Oversee the full onboarding and installation process for new agencies.
• Support, and develop new agents to ensure operational readiness.
• Maintain and increase transaction volume within the assigned territory.
• Ensure sustained and growing profitability of transactions in the territory.
• Grow and manage the portfolio of assigned agencies.
• Track, follow up, and resolve issues reported by agents and field staff.
• Maintain full availability to respond to operational and business needs.
• Collaborate effectively in a team environment to achieve common objectives.

Conocimientos

Bilingual Hindi/Spanish/Bengali

Sales experience

Negotiation

Customer service

Strong communication

Team collaboration

Multitasking

Analytical thinking

Travel readiness

Herramientas

CRM software

PowerPoint

MS Word

Outlook

Excel

Descripción del empleo

Position Summary

The Business Solutions Representative Representative is responsible for developing and servicing a portfolio of clients (Agents), for our Vietnam market, through telephone visits, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.

Duties and Responsabilities

• Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.
• Conduct and document regular telephone outreach across the assigned territory.
• Monitor pricing and report on trends or discrepancies.
• Follow up with inactive agencies.
• Develop and implement business plans to support regional goals.
• Identify and prospect new business opportunities within the assigned territory.
• Prepare and submit reports on competitor activity.
• Provide support and assistance to sales field staff as needed.
• Oversee the full onboarding and installation process for new agencies.
• Support, and develop new agents to ensure operational readiness.
• Maintain and increase transaction volume within the assigned territory.
• Ensure sustained and growing profitability of transactions in the territory.
• Grow and manage the portfolio of assigned agencies.
• Track, follow up, and resolve issues reported by agents and field staff.
• Maintain full availability to respond to operational and business needs.
• Collaborate effectively in a team environment to achieve common objectives.

Qualifications

• Fully bilingual Hindi & Bangali /Spanish
• Needs to have US visa, as frequent travel to the US is required
• Understanding of the sales cycle, with the ability to close deals
• Ability to prospect, close, follow up, ability to negotiate
• Exceptional verbal and written communication skills with a high level of confidence
• Creative thinker and must have the ability to solve critical problems
• Ability to multitask and manage business conflicts
• Ability to analyze the market and target potential customers
• Strong internet research skills
• Excellent presentation skills, verbal and written communication skills, and interpersonal skills
• Very organized and attentive to details. Disciplined and dedicated
• Tracking and multitasking capabilities
• Ability to handle a fast paced environment and challenging workload
• Highly motivated with a strong desire for success
• Based on experience and judgment to plan and achieve goals
• Desire to be successful, competitive, optimistic, persuasive, upright
• Excellent attitude
• Service skills and proactive solutions
• Must be an expert in handling CRM software and other common computer programs such as Power Point, MS Word, Outlook and Ms Excel
• Goal oriented and believe in teamwork
• Must be adaptable, professional, courteous and motivated, and must function well individually or as a member of a team

Working Conditions

• General office working conditions, time availability is required, frequent travel (foreign and domestic) is required. Availability to work on weekends.