Mexico Client Service Associate - Payments

JPMorganChase; Ciudad de México; Presencial; MXN 447.707 - 626.790; Jornada completa

Descripción de la vacante

A global financial services firm is seeking a Client Service Associate in Mexico City to manage client needs and support payment inquiries. The role involves liaising with internal teams, recording client interactions, and responding to billing queries. Candidates should have a degree in Business and strong communication skills. This full-time position demands adaptability and attention to detail as you help enhance service delivery.

Formación

• Client contact experience preferred.
• Cash Management and Treasury Services experience.
• Ability to work with minimal supervision.

Responsabilidades

• Provide clients information on interest claims and billing inquiries.
• Act as escalation point for large money movements.
• Record client interactions accurately.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Adaptability

Organizational skills

Decision-making skills

Educación

Graduate of any Business course

Descripción del empleo

Mexico Client Service Associate – Payments (JPMorgan Chase)

Join to apply for the Mexico Client Service Associate - Payments role at JPMorganChase.

Job Description

As a Client Service Account Manager within the Client Service team, you will ensure clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards, managing efficiently incoming telephone calls, emails and paperwork relating to account maintenance.

A critical part of the process relies on effective working relationships between other Client Service team members, Sales, Product & Implementation. In addition, we work closely with a variety of internal functional partners to ensure seamless end‑to‑end service delivery.

Job Responsibilities

• Provide the client with support/information regarding interest claims and billing enquiries.
• Act as escalation point for large money movements and escalated transactional enquiries, liaising with Relationship, Product and Operations Managers regarding service issues.
• Understand clients’ business to help identify solutions, client efficiencies and cross‑sell opportunities.
• Identify opportunities for product development and enhancement, and process improvements.
• Run Service Quality Reports and use the data to understand and analyze clients' payment activities, patterns of client enquiries, and opportunities for increasing clients' straight‑through rates.
• Manage risk through close attention to client overdrafts, unpaid bills, etc., and, when required, escalated risk related issues to appropriate parties.
• Record client interactions in Navigator (e.g., calls, issues, proactive communications, etc.).
• Attention to detail and accuracy are essential requirements, as a number of varied processes are undertaken across the group; adaptability and flexibility are also key skills for this role.

Required Qualifications, Capabilities, And Skills

• Graduate of any Business course.
• Cash Management and Treasury Services experience.
• Client contact experience preferred.
• Strong verbal, written, and interpersonal communication skills, with proven ability to negotiate.
• Ability to adapt to a changing environment including changes or adjustments to work schedule and overtime.
• Strong organizational and decision‑making skills.
• Ability to work on multiple applications while working under minimal supervision.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business approach to serving clients drives everything we do.

We recognize that our people are our strength and that the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Seniority level

Not Applicable

Employment type

Full‑time

Job Function

Other