Bilingual Tier 2 Tech Support — Remote (EN/ES)

Fuku; México; Remote; MXN 298,000 - 695,000; Full time

Job summary

Callnovo is seeking an English-Spanish bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.

Work hours are 3:00 PM to 12:00 AM Central European Time, five days per week, with occasional weekend rotation.

Qualifications

• Fluent in English and Spanish; able to support customers professionally in both languages.
• Experience in customer support, call center, help desk, or technical support.
• Available to work 3:00 PM–12:00 AM CET, 5 days/week, including possible weekend rotation.
• Reliable internet connection and quiet workspace; able to work independently as a freelancer.
• Familiarity with CRM and ticketing workflows is a plus.

Responsibilities

• Provide Tier 2 English/Spanish support and escalate when needed.
• Troubleshoot product, account, and service issues to resolution.
• Document cases with clear notes and details.
• Communicate professionally via email, phone, chat, or tickets.
• Follow client workflows and data privacy requirements.

Skills

Bilingual English/Spanish

Troubleshooting

Customer service

Written communication

Remote work

Tools

CRM systems

Ticketing systems

Remote troubleshooting

Job description

Callnovo is seeking an English-Spanish bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.

Work hours are 3:00 PM to 12:00 AM Central European Time, five days per week, with occasional weekend rotation.