Bilingual Tech Support – Onsite (Mexico City) Temp

Qualfon Philippines; Ciudad de México; Presencial; MXN 134.000 - 179.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance bonus up to MXN 4,000

Statutory benefits

Qualfon University access

Coursera access

Care Coaches support

Employee referral bonus

Diverse, multicultural environment

Descripción de la vacante

Qualfon Philippines is hiring bilingual Customer Service/Tech Support Agents to work 100% onsite in Mexico City, near Reforma. This temporary 3-month assignment welcomes candidates with English and Spanish proficiency and a strong focus on customer care.

Responsibilities include resolving app-related issues with empathy, multi-tasking, and delivering excellent service from the first contact. Benefits include statutory support and access to educational resources.

Formación

• Fluent English and Spanish communication skills are required.
• High school diploma is mandatory.
• Experience in customer service or call centers is preferred.
• Ability to type at least 25 words per minute with high accuracy.

Responsabilidades

• Provide personalized, high-quality customer service in English and Spanish for app-related issues.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Deliver a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Conocimientos

Bilingual English/Spanish

MS Office

Typing 25 wpm

Customer service

Problem solving

Communication skills

Flexible schedules

Educación

High school diploma

Herramientas

Internet tools

Descripción del empleo

Qualfon Philippines is hiring bilingual Customer Service/Tech Support Agents to work 100% onsite in Mexico City, near Reforma. This temporary 3-month assignment welcomes candidates with English and Spanish proficiency and a strong focus on customer care.

Responsibilities include resolving app-related issues with empathy, multi-tasking, and delivering excellent service from the first contact. Benefits include statutory support and access to educational resources.