Bilingual Customer Support Specialist

Quantum Lending Solutions; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Quantum Lending Solutions is hiring a Customer Service Associate in Mexico City to deliver exceptional support across channels including phone, email, and chat. You will resolve inquiries, troubleshoot issues, and maintain positive customer relationships by understanding products and policies, with strong emphasis on cross-functional collaboration.

Required are 1-2 years in customer service, fluency in English and Spanish, and experience with CRM tools and Microsoft Office.

Formación

• Minimum 1-2 years of experience in customer service or related field.
• Experience using customer service software, CRM systems, or other support tools is preferred.

Responsabilidades

• Respond to customer inquiries via phone, email, chat, or in person, providing timely and effective solutions to resolve issues.
• Handle customer complaints, concerns, and inquiries with professionalism, ensuring a positive experience throughout the interaction.
• Troubleshoot and resolve product or service issues by identifying the root cause and providing appropriate solutions or escalation when necessary.
• Maintain a thorough understanding of the company’s products, services, policies, and procedures to assist customers accurately.
• Record and update customer interactions and inquiries in the company’s CRM system to track issue resolution and identify potential areas for improvement.

Conocimientos

Customer service

English

Spanish

CRM software

Communication

Educación

High school diploma

Bachelor's degree a plus

Herramientas

CRM systems

Microsoft Office Suite

Descripción del empleo

Quantum Lending Solutions is hiring a Customer Service Associate in Mexico City to deliver exceptional support across channels including phone, email, and chat. You will resolve inquiries, troubleshoot issues, and maintain positive customer relationships by understanding products and policies, with strong emphasis on cross-functional collaboration.

Required are 1-2 years in customer service, fluency in English and Spanish, and experience with CRM tools and Microsoft Office.