Bilingual Tech Support Agent - Hybrid (Remote Days)

J&T Express México; Tijuana; Hybrid; MXN 120,000 - 180,000; Full time

Job summary

J&T Express México is seeking a bilingual Agente de Servicio al Cliente - Soporte Técnico to join its hybrid team in Tijuana, Baja California. The role requires fluency in Spanish and English and a knack for clear technical communication.

You will assist customers with troubleshooting hardware and software, guide them through setup procedures, and document issues and resolutions to help improve our clients’ products and service.

Qualifications

• Provide technical support to customers via phone, email, and chat in both Spanish and English.
• Diagnose and resolve hardware and software issues for consumer electronic devices.
• Guide customers through troubleshooting steps and product setup procedures.

Responsibilities

• Provide technical support to customers via phone, email, and chat in both Spanish and English.
• Diagnose and resolve hardware and software issues for consumer electronic devices.
• Guide customers through troubleshooting steps and product setup procedures.

Job description

J&T Express México is seeking a bilingual Agente de Servicio al Cliente - Soporte Técnico to join its hybrid team in Tijuana, Baja California. The role requires fluency in Spanish and English and a knack for clear technical communication.

You will assist customers with troubleshooting hardware and software, guide them through setup procedures, and document issues and resolutions to help improve our clients’ products and service.