Bilingual Tech Support Agent - Customer Care

Retric; Tijuana; Hybrid; MXN 240,000 - 360,000; Full time

Job summary

Retric in Tijuana, Mexico, seeks a bilingual customer service agent for technical support on consumer electronics. Hybrid role combining in-office and remote days, requiring clear communication in Spanish and English and a patient, helpful approach to customer inquiries.

You will diagnose hardware and software issues, guide users through setup procedures, and document resolutions and feedback to improve service quality.

Qualifications

• Fluency in Spanish and English (speaking, reading, writing).
• Experience in customer service or technical support is preferred.

Responsibilities

• Provide technical support to customers via phone, email, and chat in both Spanish and English.
• Diagnose and resolve hardware and software issues for consumer electronic devices.
• Guide customers through troubleshooting steps and product setup procedures.
• Document technical issues, resolutions, and customer feedback accurately.

Skills

Bilingual Spanish-English

Job description

Retric in Tijuana, Mexico, seeks a bilingual customer service agent for technical support on consumer electronics. Hybrid role combining in-office and remote days, requiring clear communication in Spanish and English and a patient, helpful approach to customer inquiries.

You will diagnose hardware and software issues, guide users through setup procedures, and document resolutions and feedback to improve service quality.