Especialista En Servicio Al Cliente Con Excel Y Reportes

J&T Express México; Tijuana; Hybrid; MXN 120,000 - 180,000; Full time

Job summary

J&T Express México is seeking a bilingual Agente de Servicio al Cliente - Soporte Técnico to join its hybrid team in Tijuana, Baja California. The role requires fluency in Spanish and English and a knack for clear technical communication.

You will assist customers with troubleshooting hardware and software, guide them through setup procedures, and document issues and resolutions to help improve our clients’ products and service.

Qualifications

• Provide technical support to customers via phone, email, and chat in both Spanish and English.
• Diagnose and resolve hardware and software issues for consumer electronic devices.
• Guide customers through troubleshooting steps and product setup procedures.

Responsibilities

• Provide technical support to customers via phone, email, and chat in both Spanish and English.
• Diagnose and resolve hardware and software issues for consumer electronic devices.
• Guide customers through troubleshooting steps and product setup procedures.

Job description

About the Role

Our client, a prominent technology company specializing in consumer electronics, is seeking a skilled Agente de Servicio al Cliente - Soporte Técnico Bilingüe to join their hybrid team in Tijuana, Baja California, MX. This role demands a blend of technical aptitude and exceptional customer service skills, requiring fluency in both Spanish and English. You will be instrumental in assisting customers with troubleshooting technical issues, providing guidance on product usage, and ensuring a high level of satisfaction with our client's innovative products. The hybrid model allows for focused work in the office and the flexibility of remote days. Our client is committed to fostering a supportive and technologically advanced work environment where employees can grow their skills and careers. If you have a passion for technology, enjoy solving complex problems, and excel at communicating technical information clearly to non-technical users, this is the perfect opportunity for you. You will be a vital link between our customers and our cutting-edge technology, ensuring they have a seamless and positive experience. The role requires meticulous attention to detail and a patient, helpful demeanor.

Key Responsibilities

• Provide technical support to customers via phone, email, and chat in both Spanish and English.
• Diagnose and resolve hardware and software issues for consumer electronic devices.
• Guide customers through troubleshooting steps and product setup procedures.
• Document technical issues, resolutions, and customer feedback accurately.