Bilingual Spanish Call Center Specialist

MCI; Puerto Peñasco; On-site; MXN 167,000 - 234,000; Full time

Job summary

MCI is seeking a Bilingual Spanish Call Center Representative to join our team in Puerto Peñasco, ON SITE. You will provide exceptional customer support across inbound programs, resolving product questions and basic tech issues while guiding customers in both English and Spanish.

The role emphasizes accurate documentation, adherence to scripts and processes, and a strong focus on first-contact resolution. Training and growth toward leadership roles are available.

Qualifications

• Fluent in both English and Spanish with excellent verbal and written communication.
• Experience using computers for data entry and customer support activities.
• Able to type at least 20 words per minute and work with MS Office.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
• Accurately document customer interactions, requests, and claims in company systems.
• Follow all client-specific processes, scripts, policies, and compliance requirements.

Skills

Bilingual English/Spanish

Customer service

Data entry

Microsoft Office

Typing 20 wpm

Problem-solving

Education

High school diploma

Tools

CRM systems

Windows-based apps

Excel

Job description

MCI is seeking a Bilingual Spanish Call Center Representative to join our team in Puerto Peñasco, ON SITE. You will provide exceptional customer support across inbound programs, resolving product questions and basic tech issues while guiding customers in both English and Spanish.

The role emphasizes accurate documentation, adherence to scripts and processes, and a strong focus on first-contact resolution. Training and growth toward leadership roles are available.