Bilingual (Semibilingüe) Customer Service Agent – Mérida

Convergys; Mérida; Presencial; MXN 111.600 - 167.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Endless career opportunities

Incentives and awards

Descripción de la vacante

A global customer service leader is seeking Customer Service Agents - Semibilingüe in Mérida. This position involves providing exceptional customer support via calls and online. Candidates must possess a High School diploma, have at least 6 months of call center experience, and be proficient in English. The role offers competitive pay, inclusive benefits, and opportunities for career growth in a dynamic environment.

Formación

• Ability to communicate effectively, both in writing and verbally.
• Skilled in multitasking including the ability to be flexible and adapt to change quickly.
• Tolerance of repetitive work in a fast-paced, high-production work environment.

Responsabilidades

• Provide customer service support and resolution of routine problems.
• Actively listen and troubleshoot to provide a great customer experience.
• Maintain a pleasant and professional tone in customer interactions.

Conocimientos

Customer service orientation

Intermediate - Advanced English

Attention to detail

Multitasking

Effective communication

Educación

High School diploma or equivalent

Descripción del empleo

A global customer service leader is seeking Customer Service Agents - Semibilingüe in Mérida. This position involves providing exceptional customer support via calls and online. Candidates must possess a High School diploma, have at least 6 months of call center experience, and be proficient in English. The role offers competitive pay, inclusive benefits, and opportunities for career growth in a dynamic environment.