Bilingual QA Analyst — Quality & Call Center Focus

CCSi; Tijuana; On-site; MXN 208,000 - 252,000; Full time

Benefits offered by this job

Legal benefits from day one

Savings fund

Professional growth and development

Job summary

Call Center Services International (CCSI) in Otay, Tijuana is seeking a bilingual Quality Analyst (QA) to join our team. The role focuses on quality control, product inspection and call center QA to ensure compliance with standards.

The ideal candidate has hands-on experience inspecting products, identifying defects, and documenting quality findings, with fluent English and strong analytical skills. Proficiency in Excel and excellent communication are essential for success.

Qualifications

• Fluent English (B2-C1) is required.
• Experience in Quality Control/Inspection or Call Center QA.
• Strong attention to detail.
• Ability to identify defects and deviations from standards.
• Ability to evaluate results against specifications.
• Strong analytical skills.
• Ability to document quality findings accurately.
• Proficiency in Microsoft Excel.
• Strong verbal and written communication.

Responsibilities

• Perform quality control and product inspection tasks.
• Inspect products and document quality findings.
• Compare results to quality standards and specs.
• Identify defects and deviations and report them.
• Collaborate with team to ensure quality requirements are met.

Skills

Fluent English

Attention to detail

Analytical skills

Verbal and written communication

Tools

Excel

Job description

Call Center Services International (CCSI) in Otay, Tijuana is seeking a bilingual Quality Analyst (QA) to join our team. The role focuses on quality control, product inspection and call center QA to ensure compliance with standards.

The ideal candidate has hands-on experience inspecting products, identifying defects, and documenting quality findings, with fluent English and strong analytical skills. Proficiency in Excel and excellent communication are essential for success.