Bilingual QA Analyst — Contact Center Quality

Datamark, Inc.; Chihuahua; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Todas las prestaciones de ley

Cafeteria

Pago semanal

Capacitacion pagada

Job summary

DATAMARK, Inc. is seeking a dedicated QA Analyst for Contact Center to join our quality assurance team. The role focuses on analyzing requirements, executing test plans, and ensuring deliverables meet quality standards within our contact center operations.

Responsibilities include monitoring performance, preparing QA reports, maintaining QA records, and collaborating across departments to address issues. Candidate should have strong QA knowledge and Excel proficiency.

Qualifications

• Experience in a QA Analyst role or similar position.
• Strong knowledge of QA methodologies, tools, and processes.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel.

Responsibilities

• Familiar with all quality aspects of contact center activities.
• Monitors performance with supervisors to implement improvements.
• Prepares QA reports by collecting and summarizing data.
• Maintains QA activity records.
• Collaborates with Training, Compliance and other departments.
• Participates in calibrations and center evaluations.
• Keeps up with QA best practices and new technologies.

Skills

QA Analyst

Quality assurance

Analytical skills

Excel

Communication

Education

Bachelor's degree or higher in Business or related field

High School Diploma

Tools

Microsoft Excel

Job description

DATAMARK, Inc. is seeking a dedicated QA Analyst for Contact Center to join our quality assurance team. The role focuses on analyzing requirements, executing test plans, and ensuring deliverables meet quality standards within our contact center operations.

Responsibilities include monitoring performance, preparing QA reports, maintaining QA records, and collaborating across departments to address issues. Candidate should have strong QA knowledge and Excel proficiency.