Bilingual QA Analyst, Insurance Operations

Capgemini; Aguascalientes; On-site; MXN 1,220,788 - 1,743,983; Full time

Benefits offered by this job

Competitive salary and bonus

Grocery vouchers

Restaurant vouchers

Private Health Insurance

Paid Time Off

Training & Development

Job summary

Our Client, one of the United States’ largest insurers, seeks a Quality Analyst to strengthen quality programs and control activities from Mexico. You will support procedures, diagnose issues, and drive improvements to minimize risk and enhance customer experience.

The role involves data-driven insights, collaboration with Legal, Compliance, Finance, Product, and Underwriting, and mentoring newer team members within a dynamic, globally established group.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Bilingual proficiency in English and Spanish required.
• 2+ years of experience as a Quality Analyst or in a similar contact center role.
• Leadership experience is a plus.
• Experience in insurance or related field is a plus.
• Microsoft Office proficiency.

Responsibilities

• Provide procedures/process oversight and program evaluation to support quality initiatives.
• Identify trends in quality concerns and recommend corrective actions.
• Ensure compliance with underwriting, financial controls, and company policies.
• Analyze data and present insights to leadership to improve customer experience.
• Monitor controls, coordinate remediation, and mentor new team members.
• Collaborate with Legal, Compliance, Finance, and Underwriting on controls.

Skills

Quality assurance

Data analysis

Communication

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Our Client, one of the United States’ largest insurers, seeks a Quality Analyst to strengthen quality programs and control activities from Mexico. You will support procedures, diagnose issues, and drive improvements to minimize risk and enhance customer experience.

The role involves data-driven insights, collaboration with Legal, Compliance, Finance, Product, and Underwriting, and mentoring newer team members within a dynamic, globally established group.