Bilingual Quality Analyst Contact Center

DATAMARK, Inc.; Ciudad Juárez; On-site; < MXN 1.000; Full time

Benefits offered by this job

Comprehensive benefits

Cafeteria

Weekly pay

Paid training

Job summary

A leading outsourcing company in Ciudad Juárez is seeking a dedicated QA Analyst to join its quality assurance team. The QA Analyst will be responsible for analyzing requirements, creating test plans, and ensuring deliverables meet quality standards. Ideal candidates will possess strong analytical skills and a good understanding of QA methodologies. This full-time role offers a dynamic work environment and a commitment to quality improvement, providing weekly pay and comprehensive benefits.

Qualifications

• Experience in a QA Analyst role with proven quality improvement techniques.
• Strong knowledge of QA methodologies, tools, and processes.
• Excellent verbal and written communication skills.

Responsibilities

• Analyze requirements, create and execute test plans.
• Monitor contact-center performance and implement improvement plans.
• Prepare quality reports by collecting and analyzing information.

Skills

Analytical skills

Attention to detail

Communication skills

Proficiency in Microsoft Excel

Education

High School Diploma

Bachelor's degree in Business or related field

Job description

DATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes, products, and services to ensure customer satisfaction.

Base pay range

MX$1.00/yr - MX$2.00/yr

In this position, the QA Analyst will be responsible for analyzing requirements, creating and executing test plans, identifying defects, and ensuring that deliverables meet specified quality standards. The ideal candidate will have strong analytical skills, a keen eye for detail, and a deep understanding of QA methodologies and tools.

Responsibilities

• Demonstrates complete familiarity with all aspects of quality of Contact Center activities such as calls and other channels of interaction including performance, professionalism, ethical standards, policies, guidelines, and procedures
• Monitors contact-center performance, working with supervisors to implement improvement plans
• Prepares quality reports by collecting, analyzing, and summarizing information and trends
• Maintains all records of QA activities, including QA-identified issues
• Collaborates with Training and Compliance, and other departments, to direct QA issues to appropriate existing channels for investigation and resolution
• Participates in periodic calibrations, as well as quarterly center evaluation programs
• Stay up to date with industry best practices and emerging technologies related to quality assurance

Requirements

• High School Diploma, Bachelor's degree or higher in Business or related field preferred
• Experience in a QA Analyst role or similar position with a proven experience in implementing process/quality improvement tools and techniques
• Strong knowledge of QA methodologies, tools, and processes
• Excellent verbal and written communication skills
• Proficiency in Microsoft Excel

Benefits

• Todas las prestaciones de ley
• Cafeteria
• Pago semanal
• Capacitacion pagada

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Quality Assurance

Industries

• Non-profit Organizations
• Primary and Secondary Education