Contact Center QA Analyst: Drive Quality & Improvements

DATAMARK, Inc.; Ciudad Juárez; On-site; < MXN 1.000; Full time

Benefits offered by this job

Comprehensive benefits

Cafeteria

Weekly pay

Paid training

Job summary

A leading outsourcing company in Ciudad Juárez is seeking a dedicated QA Analyst to join its quality assurance team. The QA Analyst will be responsible for analyzing requirements, creating test plans, and ensuring deliverables meet quality standards. Ideal candidates will possess strong analytical skills and a good understanding of QA methodologies. This full-time role offers a dynamic work environment and a commitment to quality improvement, providing weekly pay and comprehensive benefits.

Qualifications

• Experience in a QA Analyst role with proven quality improvement techniques.
• Strong knowledge of QA methodologies, tools, and processes.
• Excellent verbal and written communication skills.

Responsibilities

• Analyze requirements, create and execute test plans.
• Monitor contact-center performance and implement improvement plans.
• Prepare quality reports by collecting and analyzing information.

Skills

Analytical skills

Attention to detail

Communication skills

Proficiency in Microsoft Excel

Education

High School Diploma

Bachelor's degree in Business or related field

Job description

A leading outsourcing company in Ciudad Juárez is seeking a dedicated QA Analyst to join its quality assurance team. The QA Analyst will be responsible for analyzing requirements, creating test plans, and ensuring deliverables meet quality standards. Ideal candidates will possess strong analytical skills and a good understanding of QA methodologies. This full-time role offers a dynamic work environment and a commitment to quality improvement, providing weekly pay and comprehensive benefits.