Bilingual Property Operations Specialist – Mexico City
Landing
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Benefits offered by this job
Job summary
Landing is seeking a Remote Operations Coordinator based on site in Mexico City to own market success from move-in to a member's next stay. You will ensure unit readiness, manage escalations, and collaborate with hosts, partners, and the Field Operations team to deliver smooth experiences for members and guests.
The role reports to a Hub Head and runs Monday to Friday, 8:00 AM–5:00 PM local time. English proficiency (B2-C1) is required, and you will work from our Polanco office with a strong
Qualifications
- English proficiency (Fluent, B2-C1).
- Able to work from our Polanco office in Mexico City.
- Customer-first mindset with a passion for exceptional experiences.
- Outstanding communication and proactive issue resolution.
- Strong organizational skills in a fast-paced environment.
- Comfort using data to inform decisions and drive improvement.
Responsibilities
- Own market success by ensuring all units meet move-in standards before a member's arrival.
- Lead the resolution of customer escalations with professionalism and creativity.
- Maintain relationships with property partners, hosts, and back-ops teams.
- Manage and resolve support tickets and maintenance requests promptly.
- Monitor and improve KPIs including NPS, CSAT, and check-in scores.
Skills
Job description
Landing is seeking a Remote Operations Coordinator based on site in Mexico City to own market success from move-in to a member's next stay. You will ensure unit readiness, manage escalations, and collaborate with hosts, partners, and the Field Operations team to deliver smooth experiences for members and guests.
The role reports to a Hub Head and runs Monday to Friday, 8:00 AM–5:00 PM local time. English proficiency (B2-C1) is required, and you will work from our Polanco office with a strong
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