Bilingual On-Site Property Coordinator

Landing; Ciudad de México; Presencial; MXN 193.000 - 231.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary: 19,000 MXN gross per month + 1

Grocery vouchers: 1,500 MXN net per月

Vacation: 12 days per year

PTO: 40 hours per year

Christmas Bonus: 30 days

Vacation Bonus: 75% of base salary

Health insurance: MetLife/AXA Keralty

Parking: On-site

Travel benefit: 750 USD annually

Descripción de la vacante

Landing is seeking a Remote Operations Coordinator based in Mexico City to own market success from move-in through stay. You will manage unit readiness, escalations, and partner relationships, ensuring seamless operations and exceptional guest experiences.

The role demands a customer-first mindset, strong communication, and data-driven decision making in a fast-paced environment. On-site in Polanco, with Monday–Friday hours and a comprehensive benefits package.

Formación

• Fluent English (B2-C1) required.
• Willingness to work from our Polanco office.
• Customer-focused mindset with passion for exceptional experiences.

Responsabilidades

• Own market readiness and ensure units meet move-in standards.
• Lead the resolution of customer escalations with professionalism.
• Maintain relationships with property partners, hosts, and back-ops teams.
• Manage and resolve support tickets and maintenance requests promptly.
• Monitor and improve KPIs like NPS, CSAT, cleaning quality, and check-in scores.

Conocimientos

English proficiency (Fluent, B2-C1)

Customer experience mindset

Outstanding communication skills

Problem-solving

Strong organizational skills

Data-driven decision making

Strategic thinking

Attention to detail

Descripción del empleo

Landing is seeking a Remote Operations Coordinator based in Mexico City to own market success from move-in through stay. You will manage unit readiness, escalations, and partner relationships, ensuring seamless operations and exceptional guest experiences.

The role demands a customer-first mindset, strong communication, and data-driven decision making in a fast-paced environment. On-site in Polanco, with Monday–Friday hours and a comprehensive benefits package.