Bilingual Panel Relations Specialist (English/Spanish) - Hybrid

Nielsen; Región Centro; Hybrid; MXN 165,000 - 197,000; Full time

Benefits offered by this job

Base salary: 16,200 MXN gross monthly

Paid Time Off: 12 days

Vacation Bonus: 50%

Savings Fund: 13%

Pantry Vouchers: 9%

Insurance Coverage: Major Medical & L)

Job summary

Nielsen is seeking a Bilingual Agent to join our Panel Relations team as the primary contact for US panel households. You will build rapport, conduct structured interviews, provide basic technical guidance, and help ensure data accuracy.

No prior experience is required as comprehensive training is provided. The role requires English/Spanish fluency, a high school diploma, and comfort with standard computer systems.

Qualifications

• No prior experience required; comprehensive training provided.
• Bilingual fluency in English and Spanish (written and verbal) is required.
• High school diploma or equivalent work experience.
• Comfort navigating standard computer systems (MS Windows, iOS, and Google Workspace).
• Strong verbal communication, active listening, and a patient, customer-first mindset.
• Guadalajara Based: Hybrid policy Role in Guadalajara (3 days at the office, 2 days at home)

Responsibilities

• Relationship Building & Retention: Serve as a trusted advisor to participating families, establishing rapport and addressing concerns to encourage active, long-term participation.
• Interviews & Data Collection: Conduct phone interviews to verify eligibility, collect demographic information, and maintain high standards of sample quality.
• Basic Technical Support: Guide households through remote setup, equipment installation, and basic connectivity troubleshooting (Wi-Fi and home networking).
• Target Achievement: Meet or exceed daily goals regarding recruitment metrics, data accuracy, and participant satisfaction.

Skills

Bilingual English/Spanish

Interpersonal Skills

Technical Aptitude

MS Windows

Google Workspace

iOS

Education

High school diploma or equivalent

Tools

MS Windows

Google Workspace

iOS

Job description

Nielsen is seeking a Bilingual Agent to join our Panel Relations team as the primary contact for US panel households. You will build rapport, conduct structured interviews, provide basic technical guidance, and help ensure data accuracy.

No prior experience is required as comprehensive training is provided. The role requires English/Spanish fluency, a high school diploma, and comfort with standard computer systems.