Bilingual Panel Relations Pro — Recruit & Engage US Panels

Nielsen Holdings Plc; Región Centro; On-site; MXN 180,000 - 280,000; Full time

Benefits offered by this job

Equipment

Paid Time Off

Insurance Coverage

Job summary

Nielsen Holdings Plc is hiring a Bilingual Agent to join the Panel Relations team in an entry-level role. You will serve as the primary contact for US panel households, build rapport, conduct structured interviews, and provide basic technical guidance to ensure data accuracy and participant satisfaction.

The role requires no prior experience, with comprehensive training provided. You will communicate in English and Spanish, and you will be supported by a company-provided computer and setup.

Qualifications

• High school diploma or equivalent work experience.
• No prior experience required; training provided.
• Bilingual fluency in English and Spanish required.

Responsibilities

• Build rapport with participating families and maintain engagement.
• Conduct phone interviews to verify eligibility and collect demographic data.
• Guide households through remote setup and basic connectivity troubleshooting.
• Meet daily recruitment goals and ensure data accuracy and participant satisfaction.
• Provide basic technical guidance and friendly bilingual support.

Skills

Bilingual English/Spanish

Communication skills

Customer service mindset

Education

High school diploma

Tools

MS Windows

iOS

Google Workspace

Job description

Nielsen Holdings Plc is hiring a Bilingual Agent to join the Panel Relations team in an entry-level role. You will serve as the primary contact for US panel households, build rapport, conduct structured interviews, and provide basic technical guidance to ensure data accuracy and participant satisfaction.

The role requires no prior experience, with comprehensive training provided. You will communicate in English and Spanish, and you will be supported by a company-provided computer and setup.