Panel Relations & Recruitment Specialist

The Nielsen Company; Región Centro; On-site; MXN 180,000 - 280,000; Full time

Benefits offered by this job

Equipment

Paid Time Off

Insurance Coverage

Job summary

Nielsen Holdings Plc is hiring a Bilingual Agent to join the Panel Relations team in an entry-level role. You will serve as the primary contact for US panel households, build rapport, conduct structured interviews, and provide basic technical guidance to ensure data accuracy and participant satisfaction.

The role requires no prior experience, with comprehensive training provided. You will communicate in English and Spanish, and you will be supported by a company-provided computer and setup.

Qualifications

• High school diploma or equivalent work experience.
• No prior experience required; training provided.
• Bilingual fluency in English and Spanish required.

Responsibilities

• Build rapport with participating families and maintain engagement.
• Conduct phone interviews to verify eligibility and collect demographic data.
• Guide households through remote setup and basic connectivity troubleshooting.
• Meet daily recruitment goals and ensure data accuracy and participant satisfaction.
• Provide basic technical guidance and friendly bilingual support.

Skills

Bilingual English/Spanish

Communication skills

Customer service mindset

Education

High school diploma

Tools

MS Windows

iOS

Google Workspace

Job description

Bilingual Agent - No prior experience required!

• Full-time

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Are you an excellent communicator passionate about building relationships and connecting with people? Nielsen is looking for a Bilingual Agent to join our Panel Relations team as the primary contact for US panel households. In this role, you will build rapport with participating families, conduct structured interviews, provide basic technical guidance, and ensure the ongoing accuracy and integrity of our global audience measurement data. No prior experience required!

Key Responsibilities

Relationship Building & Retention: Serve as a trusted advisor to participating families, establishing rapport and addressing concerns to encourage active, long-term participation.

Interviews & Data Collection: Conduct phone interviews to verify eligibility, collect demographic information, and maintain high standards of sample quality.

Basic Technical Support: Guide households through remote setup, equipment installation, and basic connectivity troubleshooting (Wi-Fi and home networking).

Target Achievement: Meet or exceed daily goals regarding recruitment metrics, data accuracy, and participant satisfaction.

Experience: No prior experience required — comprehensive training provided.

Languages: Bilingual fluency in English and Spanish (written and verbal) is required.

Education: High school diploma or equivalent work experience.

Technical Aptitude: Comfort navigating standard computer systems (MS Windows, iOS, and Google Workspace applications).

Interpersonal Skills: Strong verbal communication, active listening, and a patient, customer-first mindset.

Compensation & Benefits

• Equipment: Company-provided computer and work setup.
• Paid Time Off: 12 days of vacation.
• Insurance Coverage: Major Medical Expenses (SGMM) and Life Insurance.

Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.

At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.

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