Bilingual Logistics Coordinator Customer & Carrier Support

Redwood Logistics LLC; Monterrey; Híbrido; MXN 710.000 - 946.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development opportunities

Internal mobility

Employee referral program

Employee Resource Groups

Life Insurance

Health Insurance

Aguinaldo bonus

Vacation 12 days

Descripción de la vacante

Redwood Logistics is seeking a Client Logistics Coordinator in a hybrid environment. Responsibilities include load building, planning, scheduling, and responding to customer requests via email and phone.

You will support daily operations for key accounts and coordinate with cross-functional teams in Less than Truckload, Truckload, and Intermodal. The role emphasizes learning the transportation industry, systems, and processes while providing exceptional customer service and maintaining efficient

Formación

• Bi-lingual in English and Spanish.
• Strong communication skills, both oral and written.
• Ability to work in a fast-paced, dynamic environment.
• Pro-active problem solver and listener; ability to multi-task.
• 1–2 years of business experience in a bi-lingual environment.
• Logistics experience preferred but not required.
• Basic understanding of creating and maintaining reporting using Microsoft Office.
• Strong customer service background and ability to quickly build rapport with customers.

Responsabilidades

• Learn the transportation & logistics industry along with market factors that impact carriers and customers.
• Learn our transportation management systems and processes that support customers.
• Provide exceptional customer service to Redwood’s customers in every interaction.
• Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management.
• Manage existing carrier and customer relationships, collaborating with Account Management and Freight Audit & Pay teams.
• Investigate, provide solutions, and resolve customer problems such as delays, missed pickups/deliveries, or damaged freight.
• Proactively communicate relevant updates to customers and internal teams as needed.
• Answer all phone calls in a timely manner.
• Learn system tricks and shortcuts to minimize administrative work.

Conocimientos

Bi-lingual in English and Spanish

Strong communication

Fast-paced environment

Pro-active problem solver

1-2 years in bi-lingual environment

Microsoft Office proficiency

Customer service experience

Herramientas

Microsoft Office

Descripción del empleo

Redwood Logistics is seeking a Client Logistics Coordinator in a hybrid environment. Responsibilities include load building, planning, scheduling, and responding to customer requests via email and phone.

You will support daily operations for key accounts and coordinate with cross-functional teams in Less than Truckload, Truckload, and Intermodal. The role emphasizes learning the transportation industry, systems, and processes while providing exceptional customer service and maintaining efficient