French Reservation Specialist - Vacation Booking Expert

ResortCom International; Región Centro; On-site; MXN 234,000 - 280,000; Full time

Benefits offered by this job

Career progression opportunities

Attendance bonus

Job summary

ResortCom International is seeking a multilingual Reservation Agent in Mexico to manage inbound and outbound calls for bookings, payments and service inquiries. You will promote vacation experiences, explain packages and assist with customizing each stay while upholding ResortCom’s service standards.

You will work toward daily, weekly and monthly sales goals, learning resort offerings and company policies, with opportunities for progression. Training and weekend scheduling may be required.

Qualifications

• Trilingual (French, English and Spanish) required.
• High school diploma or equivalent.
• Excellent organizational, multitasking and prioritizing skills.
• Ability to work under pressure in a high-sales environment.
• Strong customer service and problem-solving skills.

Responsibilities

• Handle inbound and outbound calls with reservation requests and related services.
• Meet or exceed daily, weekly and monthly sales goals.
• Educate members on amenities, activities, products and services at each resort.
• Maintain knowledge of all resorts, policies, procedures, products and services.
• Attend required compliance training and perform other duties as assigned.

Skills

Trilingual (French-English-Spanish)

Education

High school diploma

Job description

ResortCom International is seeking a multilingual Reservation Agent in Mexico to manage inbound and outbound calls for bookings, payments and service inquiries. You will promote vacation experiences, explain packages and assist with customizing each stay while upholding ResortCom’s service standards.

You will work toward daily, weekly and monthly sales goals, learning resort offerings and company policies, with opportunities for progression. Training and weekend scheduling may be required.