Bilingual IT Service Desk Analyst (Spanish/English)

DXC Technology Company; Xico; On-site; MXN 167,000 - 301,000; Full time

Job summary

DXC Technology in Veracruz is seeking a Service Desk Analyst – Level 1 to provide bilingual IT support to end users via voice, chat and email. You will diagnose and resolve common technical issues and document incidents in the ITSM system.

Support scopes include Windows environments, Microsoft Outlook, web browsers, VPN access, and remote desktop tools. You will keep users informed and escalate when necessary, contributing to a professional, customer-focused experience.

Qualifications

• Bilingual Spanish and English required for frontline IT support.
• Experience in Level 1 IT support and ticket logging.
• Knowledge of Windows, Outlook, browsers, VPN, and remote tools preferable.

Responsibilities

• Provide Level 1 IT support via voice, chat, and email in Spanish and English.
• Log, diagnose, and resolve incidents using ITSM processes; escalate when needed.
• Document symptoms, steps, and resolutions accurately in the ticketing system.

Skills

Bilingual Spanish/English

Tools

ITSM platform

LogMeIn

AnyDesk

Remote Desktop Manager

VPN

Job description

DXC Technology in Veracruz is seeking a Service Desk Analyst – Level 1 to provide bilingual IT support to end users via voice, chat and email. You will diagnose and resolve common technical issues and document incidents in the ITSM system.

Support scopes include Windows environments, Microsoft Outlook, web browsers, VPN access, and remote desktop tools. You will keep users informed and escalate when necessary, contributing to a professional, customer-focused experience.