Bilingual Intake Specialist — Client Onboarding & Support

Solvo Global; Chihuahua; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Solvo Global is seeking an Intake Specialist to join our team in Chihuahua, Mexico. The role focuses on high-quality client interactions, efficient data gathering, and smooth onboarding coordination.

Ideal candidates communicate fluently in English and Spanish, manage multiple tasks in a fast-paced environment, and deliver outstanding service through every call and inquiry. Availability: 10:00 AM to 10:00 PM ET, with Monday-Friday or Sunday-Thursday shifts.

Formación

• Advanced English and Spanish language proficiency.
• Minimum 1 year of customer service or call center experience.
• Strong communication and multitasking skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office (Word, Outlook).
• Ability to work in a fast-paced environment.

Responsabilidades

• Handle inbound calls and online inquiries from potential clients
• Conduct intake consultations and gather client information
• Schedule appointments and assist with onboarding new clients
• Document case information accurately and process required paperwork
• Provide outstanding customer service and support
• Collaborate with internal teams to ensure smooth client communication

Conocimientos

English & Spanish

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Solvo Global is seeking an Intake Specialist to join our team in Chihuahua, Mexico. The role focuses on high-quality client interactions, efficient data gathering, and smooth onboarding coordination.

Ideal candidates communicate fluently in English and Spanish, manage multiple tasks in a fast-paced environment, and deliver outstanding service through every call and inquiry. Availability: 10:00 AM to 10:00 PM ET, with Monday-Friday or Sunday-Thursday shifts.