Bilingual Customer Service Pro — Flexible Schedules

Datamark, Inc; Chihuahua; Presencial; MXN 107.000 - 143.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Performance Bonus

Paid training

Flexible schedules

Descripción de la vacante

DATAMARK, Inc. is seeking a Customer Service Representative in Chihuahua to handle inquiries, provide product and service information, and deliver bilingual support in English and Spanish. You will maintain customer records, update accounts, and escalate complex cases to ensure high-quality service.

The role offers a monthly salary in MXN with health insurance, a performance bonus, paid training, and flexible schedules, supporting a positive and collaborative work environment.

Formación

• Provide accurate information on products or services.
• Resolve customer issues or complaints in a timely and efficient manner.
• Maintain accurate and up-to-date customer records.
• Update account information as necessary.
• Escalate complex cases to the appropriate team members or departments.
• Ensure a positive customer experience by providing exceptional service.

Responsabilidades

• Provide accurate information on products or services.
• Resolve customer issues or complaints in a timely and efficient manner.
• Maintain accurate and up-to-date customer records.
• Update account information as necessary.
• Escalate complex cases to the appropriate team members or departments.
• Ensure a positive customer experience by providing exceptional service.

Conocimientos

Fluency in English and Spanish

Educación

High school diploma or equivalent

Descripción del empleo

DATAMARK, Inc. is seeking a Customer Service Representative in Chihuahua to handle inquiries, provide product and service information, and deliver bilingual support in English and Spanish. You will maintain customer records, update accounts, and escalate complex cases to ensure high-quality service.

The role offers a monthly salary in MXN with health insurance, a performance bonus, paid training, and flexible schedules, supporting a positive and collaborative work environment.