Bilingual Insurance CSR - Customer Care

Gicsa; Mexicali; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Life and burial insurance

Weekly food vouchers

Weekly pay

Descripción de la vacante

Integon, part of The Allstate Corporation, seeks a Customer Service Representative in Mexicali, Baja California. You will be the main link between policyholders and agents, answering questions, processing policy changes, and guiding customers through essential insurance decisions.

This role emphasizes problem-solving, clear communication, and helping customers feel supported and valued. It is an on-site position offering comprehensive benefits and paid training.

Formación

• High School Diploma or GED required.
• Advanced English and Spanish required.
• Strong verbal and written communication.
• Ability to multitask across multiple systems.
• Proficiency in Microsoft Office.

Responsabilidades

• Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step.
• Answer incoming calls and provide clear guidance on existing policies.
• Serve as the first point of contact after policy sale by identifying risks, asking key questions, and gathering required information.
• Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette.
• Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.
• Review policy details, identify special circumstances, and provide accurate coverage information.

Conocimientos

Advanced English

Spanish bilingual

Verbal and written communication

Multitasking

Attention to detail

Educación

High School Diploma or GED

Herramientas

Microsoft Office (Word, Excel, Outlook)

Descripción del empleo

Integon, part of The Allstate Corporation, seeks a Customer Service Representative in Mexicali, Baja California. You will be the main link between policyholders and agents, answering questions, processing policy changes, and guiding customers through essential insurance decisions.

This role emphasizes problem-solving, clear communication, and helping customers feel supported and valued. It is an on-site position offering comprehensive benefits and paid training.