Bilingual Insurance Support Specialist

Allstate Northern Ireland Limited; Tijuana; Híbrido; MXN 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Weekly payment schedule

On-site parking

On-site wellness center

Life and burial insurance

Descripción de la vacante

Integon is seeking a Customer Service Representative in our Mexican division to act as the primary link between policyholders, agents, and Integon. You will answer questions, resolve issues, and guide customers through important insurance decisions with a focus on clear communication and helpful service.

Ideal candidates are bilingual in English and Spanish, possess strong written and verbal skills, and can multitask across multiple systems.

Formación

• High School Diploma or GED required.
• Fluent in English and Spanish.
• Strong verbal and written communication skills.
• Ability to multitask while navigating multiple systems.
• Proficiency with Microsoft Office applications.

Responsabilidades

• Answer questions and resolve issues from customers and agents.
• Process policy changes and guide customers through insurance decisions.
• Document call details and process billing questions with accuracy.
• Support policy cancellations, updates, payments, and refunds.
• Collaborate with teammates to ensure consistent, high‑quality service.

Conocimientos

Bilingual English/Spanish

Communication skills

Multitasking

Microsoft Office

Educación

High School Diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Integon is seeking a Customer Service Representative in our Mexican division to act as the primary link between policyholders, agents, and Integon. You will answer questions, resolve issues, and guide customers through important insurance decisions with a focus on clear communication and helpful service.

Ideal candidates are bilingual in English and Spanish, possess strong written and verbal skills, and can multitask across multiple systems.