Bilingual Insurance Customer Service Specialist

Allstate Insurance Company; Tijuana; Presencial; MXN 288.000 - 432.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

On-site wellness facilities

Life and burial insurance

Profit Sharing

Weekly food vouchers

Descripción de la vacante

Integon, the Mexican division of a major U.S. insurance group, is seeking a Customer Service Representative to connect with policyholders and agents.

You will answer questions, process policy changes, and guide customers through insurance decisions, delivering clear support with empathy. You\'ll thrive if you communicate well in English and Spanish, stay organized across multiple systems, and enjoy helping others in a fast-paced, team-driven environment.

Formación

• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask while navigating multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Attention to detail and ability to follow structured procedures.

Responsabilidades

• Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step.
• Answer incoming calls and provide clear guidance on existing policies.
• Serve as the first point of contact after policy sale by identifying risks, asking key questions, and gathering required information.
• Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette.
• Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.
• Review policy details, identify special circumstances, and provide accurate coverage information.
• Collaborate with teammates to ensure exceptional service and contribute to a supportive, reliable environment.

Conocimientos

Bilingual English/Spanish

Communication skills

Multitasking

Microsoft Office

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Integon, the Mexican division of a major U.S. insurance group, is seeking a Customer Service Representative to connect with policyholders and agents.

You will answer questions, process policy changes, and guide customers through insurance decisions, delivering clear support with empathy. You\'ll thrive if you communicate well in English and Spanish, stay organized across multiple systems, and enjoy helping others in a fast-paced, team-driven environment.