Call Center Agents - Payments

Gracemark Solutions; Mexicali; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Life and burial insurance

Weekly food vouchers

Weekly payment schedule

On-site parking

On-site wellness center

Descripción de la vacante

Integon, part of The Allstate Corporation, seeks a Customer Service Representative to be the primary link between policyholders, agents, and Integon. You’ll answer questions, resolve issues, and guide customers through important insurance decisions, including policy changes and billing queries.

This role rewards problem‑solving, clear communication, and empathy. It is an on‑site position in Mexicali with comprehensive training and benefits.

Formación

• High School Diploma or GED.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask while navigating multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Attention to detail and ability to follow structured procedures.

Responsabilidades

• Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step.
• Answer incoming calls and provide clear guidance on existing policies.
• Serve as the first point of contact after policy sale by identifying risks, asking key questions, and gathering required information.
• Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette.
• Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.
• Review policy details, identify special circumstances, and provide accurate coverage information.
• Collaborate with teammates to ensure exceptional service and contribute to a supportive, reliable environment.

Conocimientos

Strong verbal & written communication

Bilingual English & Spanish

Multitasking

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Customer Service Representative

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

Customer Service Representative

About the Role

As a Customer Service Representative, you’ll be the primary connection between Integon, policyholders, and agents. You’ll answer questions, resolve issues, process policy changes, and guide customers through important insurance decisions. This role is ideal for people who enjoy problem‑solving, communicating clearly, and helping customers feel supported and valued.

What You’ll Do

• Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step.
• Answer incoming calls and provide clear guidance on existing policies.
• Serve as the first point of contact after policy sale by identifying risks, asking key questions, and gathering required information.
• Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette.
• Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.
• Review policy details, identify special circumstances, and provide accurate coverage information.
• Collaborate with teammates to ensure exceptional service and contribute to a supportive, reliable environment.

What You Bring

Required

• High School Diploma or GED.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask while navigating multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Attention to detail and ability to follow structured procedures.

Preferred (Nice to Have)

• Call center experience.
• Insurance industry knowledge.

Why Integon

We offer rewards that support your wellbeing, your family, and your growth.

Compensation and Financial Benefits

• Paid training.
• Fully reported wages to IMSS and Infonavit.
• Savings Fund.
• Profit Sharing.
• Weekly food vouchers.
• Weekly payment schedule.
• Life and burial insurance.

Wellbeing

• Nine days of Paid Time Off (in addition to annual vacations).
• Nine paid company holidays per year.
• Marriage Leave.
• Parental Leave.
• Access to learning platforms for your professional development.
• Employee referral program.
• Discounts with partner establishments.
• Monthly employee events and celebrations.

Workplace

• On‑site parking.
• On‑site wellness center.
• On‑site coffee shop.
• Gaming room.

Who Thrives Here

You’ll succeed in this role if you’re someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level.

One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Location

MX-BCN-MEXICALI-496 ~ Calzada Manuel Gomez Morin #3200 ~ CALZADA