Bilingual Immigration Operations Leader

Mangone Law Firm; México; On-site; MXN 413,000 - 567,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Mangone Law Firm is seeking an enthusiastic Operations Manager to lead a high-volume legal production line and drive efficiency across departments. You will identify bottlenecks, optimize workflows, and elevate both quality and productivity while maintaining excellent client outcomes.

The role requires at least 2 years of leadership experience in process-driven environments; bilingual English-Spanish is preferred, with strong communication and analytical skills to monitor KPIs and implement

Qualifications

• At least 2 years of experience leading teams or operations, ideally in high-volume, process-driven environments (call centers, BPOs, service firms, legal, etc.).
• Experience in the immigration or legal field is a big plus, though not required.
• Bilingual (English-Spanish).
• Proven experience managing production lines or workflows, with the ability to identify and remove bottlenecks before they impact the client.
• Ability to prevent and reduce backlog, prioritizing effectively and anticipating operational risks.
• Development-oriented leadership, with the ability to raise both the quality of work and the productivity of the people you manage.
• Analytical, process-driven thinking, with the ability to measure KPIs, identify areas for improvement, and implement sustainable solutions.
• Excellent communication skills, both to give clear direction to your team and to coordinate with other areas of the firm.

Responsibilities

• Oversee the operation of the entire legal production line, ensuring cases move smoothly through every stage of the process.
• Identify and resolve bottlenecks, taking swift action to keep workflow stable and backlog-free.
• Drive team growth, raising both the quality of the work delivered and overall productivity.
• Set and track operational metrics and KPIs, adjusting processes based on results.
• Collaborate closely with the different departments (Onboarding, Review, Verification, Paralegals, Attorneys, etc.) to ensure consistency and efficiency across the operation.
• Propose and implement process improvements that strengthen the operation over the medium and long term.

Skills

Team leadership

Process optimization

Bilingual (English/Spanish)

Operations management

KPI measurement

Communication

Analytical thinking

Problem solving

Job description

Mangone Law Firm is seeking an enthusiastic Operations Manager to lead a high-volume legal production line and drive efficiency across departments. You will identify bottlenecks, optimize workflows, and elevate both quality and productivity while maintaining excellent client outcomes.

The role requires at least 2 years of leadership experience in process-driven environments; bilingual English-Spanish is preferred, with strong communication and analytical skills to monitor KPIs and implement