Bilingual Immigration Operations Manager (English-Spanish)

Mangone Law Firm; México; On-site; MXN 413,000 - 567,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Mangone Law Firm is seeking an enthusiastic Operations Manager to lead a high-volume legal production line and drive efficiency across departments. You will identify bottlenecks, optimize workflows, and elevate both quality and productivity while maintaining excellent client outcomes.

The role requires at least 2 years of leadership experience in process-driven environments; bilingual English-Spanish is preferred, with strong communication and analytical skills to monitor KPIs and implement

Qualifications

• At least 2 years of experience leading teams or operations, ideally in high-volume, process-driven environments (call centers, BPOs, service firms, legal, etc.).
• Experience in the immigration or legal field is a big plus, though not required.
• Bilingual (English-Spanish).
• Proven experience managing production lines or workflows, with the ability to identify and remove bottlenecks before they impact the client.
• Ability to prevent and reduce backlog, prioritizing effectively and anticipating operational risks.
• Development-oriented leadership, with the ability to raise both the quality of work and the productivity of the people you manage.
• Analytical, process-driven thinking, with the ability to measure KPIs, identify areas for improvement, and implement sustainable solutions.
• Excellent communication skills, both to give clear direction to your team and to coordinate with other areas of the firm.

Responsibilities

• Oversee the operation of the entire legal production line, ensuring cases move smoothly through every stage of the process.
• Identify and resolve bottlenecks, taking swift action to keep workflow stable and backlog-free.
• Drive team growth, raising both the quality of the work delivered and overall productivity.
• Set and track operational metrics and KPIs, adjusting processes based on results.
• Collaborate closely with the different departments (Onboarding, Review, Verification, Paralegals, Attorneys, etc.) to ensure consistency and efficiency across the operation.
• Propose and implement process improvements that strengthen the operation over the medium and long term.

Skills

Team leadership

Process optimization

Bilingual (English/Spanish)

Operations management

KPI measurement

Communication

Analytical thinking

Problem solving

Job description

Can you see the big picture, spot bottlenecks before they become a problem, and keep the entire process flowing without friction? Are you passionate about leading teams toward excellence, raising both quality and productivity without trading one for the other? If your answer is a resounding YES!!! - then this opportunity is for you! In Mangone Law Firm, excellence is intentional, quality is uncompromised, and going above and beyond is part of who we are.

About Us

Mangone Law Firm, LLC is a New Jersey-based immigration law firm that has been dedicated since 2012 to helping new Americans obtain legal status in the U.S. We proudly represent immigrants nationwide and are fully committed to excellence in customer service - deeply understanding our clients' challenges and genuinely caring about their outcomes. We're fueled by a strong corporate culture and clear core values. We're prepared for a bright future and we're looking for talented people who want to grow professionally and never settle for stagnation. We're an Inc. 5000 Honoree! Mangone Law Firm is proud to be recognized on the 2025 Inc. 5000 list of America's fastest-growing private companies! This honor celebrates our team's resilience, innovation, and dedication to delivering outstanding results for our clients - even in the most challenging times.

When you join Mangone Law Firm, you become part of a thriving, forward-moving team that's committed to growth, excellence, and making an impact every single day. If you're driven, proactive, and ready to grow with a company that's nationally recognized for its success.

We're looking for an enthusiastic and talented Operations Manager to join our dynamic team!

• At least 2 years of experience leading teams or operations, ideally in high-volume, process-driven environments (call centers, BPOs, service firms, legal, etc.).
• Experience in the immigration or legal field is a big plus, though not required.
• Bilingual (English-Spanish).
• Proven experience managing production lines or workflows, with the ability to identify and remove bottlenecks before they impact the client.
• Ability to prevent and reduce backlog, prioritizing effectively and anticipating operational risks.
• Development-oriented leadership, with the ability to raise both the quality of work and the productivity of the people you manage.
• Analytical, process-driven thinking, with the ability to measure KPIs, identify areas for improvement, and implement sustainable solutions.
• Excellent communication skills, both to give clear direction to your team and to coordinate with other areas of the firm.

In this role, you will:

• Oversee the operation of the entire legal production line, ensuring cases move smoothly through every stage of the process.
• Identify and resolve bottlenecks, taking swift action to keep workflow stable and backlog-free.
• Drive team growth, raising both the quality of the work delivered and overall productivity.
• Set and track operational metrics and KPIs, adjusting processes based on results.
• Collaborate closely with the different departments (Onboarding, Review, Verification, Paralegals, Attorneys, etc.) to ensure consistency and efficiency across the operation.
• Propose and implement process improvements that strengthen the operation over the medium and long term.

What we offer you:

• Competitive compensation: Base hourly pay between $16-$22 USD/hour.
• Ongoing professional development to keep growing your skills and advancing your career.
• A dynamic, challenging work environment where your talent will be recognized and rewarded.
• The chance to make a meaningful difference - helping people achieve their dreams of a better life in the United States.
• Paid Time Off after twelve months.

Ready to Use Your Law Degree to Actually Change Lives? This is your chance to make the law work for the people who need it most - and to build a career with purpose, challenge, and meaning.