Bilingual HR Service Center Specialist – Remote

Compass Experience Labs LLC; Ciudad de México; Hybrid; MXN 200,000 - 320,000; Full time

Job summary

Compass Experience Labs LLC is seeking a Bilingual Employee Service Center Specialist for a remote role serving a US-based employer in Mexico. You will handle HR inquiries, onboarding, benefits, payroll, and policy questions, in English and Spanish.

Join a dynamic, customer-focused team and help employees navigate self-service tools, stay compliant, and access timely support. Remote work setup and reliable internet are required.

Qualifications

• High school diploma required; college preferred.
• 1–3 years contact center experience; payroll/benefits/onboarding knowledge preferred.

Responsibilities

• Resolve HR inquiries via phone with low to moderate complexity.
• Be the first contact for employment-related questions.
• Guide employees to self-service HR functions for transactions.
• Explain HR policies on payroll, onboarding, benefits, and timekeeping.
• Ensure confidentiality and accurate data entry across systems.
• Collaborate with teammates to share insights and trends.
• Maintain schedule adherence and productivity targets.

Skills

Bilingual English/Spanish

HR inquiries

Payroll knowledge

Data entry

Remote work

Phone support

Policy knowledge

Education

High school diploma

College preferred

Tools

CRM systems

HRIS

Web-based tools

Job description

Compass Experience Labs LLC is seeking a Bilingual Employee Service Center Specialist for a remote role serving a US-based employer in Mexico. You will handle HR inquiries, onboarding, benefits, payroll, and policy questions, in English and Spanish.

Join a dynamic, customer-focused team and help employees navigate self-service tools, stay compliant, and access timely support. Remote work setup and reliable internet are required.