Consultant Specialist

HSBC; Ciudad de México; Presencial; MXN 462.449 - 647.428; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive leave package

Opportunities for professional development

Descripción de la vacante

A leading financial services provider in Mexico seeks a candidate with expertise in SFG partner onboarding and strong knowledge of IBM Sterling tools. The ideal applicant should have over 5 years of experience and advanced English proficiency. Responsibilities include supporting services in rotating shifts and promoting process improvements. This role offers competitive leave benefits and a commitment to diversity.

Formación

• Experience with configuration and administration of IBM Sterling File Gateway.
• Ability to manage application support operations and system health.
• Strong organisational and time-management skills.

Responsabilidades

• Support the services through rotating shifts.
• Participate in POCs and create/maintain knowledge base.
• Promote process improvement and automation.

Conocimientos

Knowledge of SFG partner onboarding/demising

Knowledge of Service Management

Good knowledge on JIRA and Confluence

Strong analytical and troubleshooting skills

Excellent communication skills

Advanced English proficiency C1

Educación

5+ years of experience in relevant area

Certifications (IBM or equivalent)

Herramientas

IBM Sterling File Gateway

IBM Sterling Connect:Direct

file transfer protocols

Descripción del empleo

Role Purpose

• This role is responsible for excellent knowledge in SFG partner onboarding/demising, partner certificate & key renewal.
• Knowledge of Service Management (Change, Incident and Problem).
• Good knowledge on JIRA and Confluence.
• Work in rotating shifts and basis to support the services.
• Participate in POCs and other technical initiatives. Create / maintain knowledge base through documentation, KT sessions.
• Share technical knowledge and skills with team members to build / uplift capabilities.
• Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered.
• Act as a buddy to new joiners and colleagues to help them settle and take up work in the project and provide technical leadership to enhance their technical ability, guiding them for new processes and procedures, mentoring for competency preparations, etc.
• Promote/drive process improvement, automation to improve efficiencies and reduce toil.
• Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features.
• Ability to work independently with minimal supervision and with a sense of ownership and accountability.
• Strong written, verbal, and interpersonal communication skills with excellent English language skills.
• Qualifications Required: Experience with configuration and administration of IBM Sterling File Gateway (Sterling Integrator), IBM Sterling Connect:Direct (Unix / Windows). Exposure to Sterling Secure Proxy, Sterling External Authentication Server, etc.
• Excellent general knowledge of file transfer protocols (e.g. sFTP, AS2, C:D, FTPS, HTTPS) and products.
• Knowledge of cryptography / key management (SSL/TLS, SSH, PGP/GPG, etc.) and data security.
• Ability to manage application support operations, resiliency and availability including monitoring of system health and performance.
• Good analytical and troubleshooting skills including ability to recreate issues; ability to manage self-workload, set and meet customer expectations; strong organisational and time‑management skills; able to identify and manage risks within line of business.
• Excellent communication skills, both written and verbal with excellent English language skills.
• Strong sense of "do the right thing" in relation to standards and governance.
• Flexible to work in rotating shifts and provide out‑of‑hours support on a rotation basis to support the services.
• Certifications (IBM or equivalent) would be an added advantage.
• Have 5+ years’ experience in this area.
• Lenguage Level: English level – Advanced English proficiency C1.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well‑being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***