Bilingual Member Support Analyst — Night Shift

Landing; Xico; Presencial; MXN 168.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Night shift transportation bonus

Grocery vouchers

Vacation days

PTO

Christmas Bonus

Vacation Bonus

Parking

Travel benefit

Descripción de la vacante

Landing is seeking a Member Support Analyst to join our Polanco-based team in Mexico City. You will respond to emails, phone calls and chats to ensure member questions are handled quickly and efficiently.

You’ll build customer support expertise while developing relationship-building and communication skills within a close-knit, energetic office environment where culture and performance go hand in hand.

Formación

• English proficiency: Fluent (B2-C1), ability to work from Polanco office.
• Superb written and verbal communication skills.
• 1+ year of proven customer service experience.
• Strong organizational skills and ability to use multiple administrative tools.
• Self-motivated, hardworking, and customer-focused with a track record of achieving targets.
• Ability to thrive in a fast-paced environment and adapt to change.
• Tech-savvy: familiarity with Mac, Google Drive, and Excel.

Responsabilidades

• Deliver exceptional customer service to all Landing members.
• Record all member interactions with clear, concise notes in response to each request.
• Coordinate member move-ins and move-outs at Landing homes.
• Own the resolution of home issues, including diligent follow-up between members, hosts, and properties.
• Create and assign the appropriate tickets to ensure proper follow-up and exceptional member experience.
• Find solutions to meet member needs and retain long-term relationships.
• Communicate and reinforce the value and benefits of Landing's products and services.

Conocimientos

English fluency

Written and verbal communication

Customer service

Organizational skills

Self-motivated

Adaptability

Tech-savvy

Herramientas

Mac

Google Drive

Excel

Descripción del empleo

Landing is seeking a Member Support Analyst to join our Polanco-based team in Mexico City. You will respond to emails, phone calls and chats to ensure member questions are handled quickly and efficiently.

You’ll build customer support expertise while developing relationship-building and communication skills within a close-knit, energetic office environment where culture and performance go hand in hand.