Bilingual Customer Support Specialist (EN/ES)

Resolv Global; Mérida; Presencial; MXN 109.185 - 155.506; A tiempo parcial

Descripción de la vacante

Resolv Global is seeking professional Bilingual Customer Support Representatives based in Mérida, Yucatán. In this role, you will assist customers with e-commerce and telehealth-related inquiries, providing support through various channels.

The ideal candidate has at least one year of customer service experience, fluent communication in both English and Spanish, and the ability to work independently in a remote environment. Compensation starts at USD $5.50 per hour, paid weekly as an independent contractor.

Formación

• Fluent in English and Spanish.
• Minimum 1 year of customer service or call center experience.
• Strong attention to detail and empathy.

Responsabilidades

• Respond to customer inquiries via phone and email.
• Assist with order status and subscription management.
• Maintain accurate customer records.

Conocimientos

Fluent English and Spanish communication skills

Customer service experience

Strong phone communication skills

Professional written communication skills

Empathy and patience

Attention to detail

Ability to work independently

Herramientas

Dialpad

Zendesk

Freshdesk

Descripción del empleo

Resolv Global is seeking professional Bilingual Customer Support Representatives based in Mérida, Yucatán. In this role, you will assist customers with e-commerce and telehealth-related inquiries, providing support through various channels.

The ideal candidate has at least one year of customer service experience, fluent communication in both English and Spanish, and the ability to work independently in a remote environment. Compensation starts at USD $5.50 per hour, paid weekly as an independent contractor.