Bilingual Customer Service Agent - Mérida

cnx; Mérida; Presencial; MXN 100.000 - 145.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Diverse, global organization

Career development opportunities

Competitive salary

Inclusive perks and benefits

Monthly performance incentives

Group activities and raffles

Weekly/biweekly/monthly events

Descripción de la vacante

Concentrix is seeking Customer Service Agents - Semibilingüe in Mérida, Mexico. The role involves assisting customers via phone and online channels, resolving routine issues, and providing a positive experience in a fast-paced environment.

Requirements include a High School diploma and 6 months of call center experience, with intermediate to advanced English. On-site in Mérida, with a competitive salary and potential incentives.

Formación

• High School diploma or equivalent required.
• 6 months minimum of experience in Call center customer service (Desired)
• Intermediate to advanced English level
• Ability to work under constant changes
• Strong communication and problem-solving skills

Responsabilidades

• Handle inbound/outbound calls and online inquiries.
• Provide customer service support and resolve routine problems.
• Deliver compassionate, accurate assistance to customers.

Conocimientos

Customer service

Educación

High School diploma or equivalent

Descripción del empleo

Concentrix is seeking Customer Service Agents - Semibilingüe in Mérida, Mexico. The role involves assisting customers via phone and online channels, resolving routine issues, and providing a positive experience in a fast-paced environment.

Requirements include a High School diploma and 6 months of call center experience, with intermediate to advanced English. On-site in Mérida, with a competitive salary and potential incentives.