Customer Service Representative

Uline; Guadalupe; Presencial; MXN 396.000 - 424.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Savings fund with employer match

Bonuses programs

Paid holidays and generous PTO

Tuition Assistance Program

Descripción de la vacante

Uline is hiring a Customer Service Representative for its Monterrey, Mexico location. You will build customer relationships, handle inquiries, and guide customers through orders on-site using our world-class tools.

This role requires bilingual English/Spanish communication, a high school diploma (Bachelor's degree preferred), and a commitment to delivering legendary service. We offer comprehensive on-site training, health benefits, paid time off, and ongoing career growth.

Formación

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English/Spanish) - fluent in both verbal and written forms.

Responsabilidades

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Conocimientos

Bilingual (English/Spanish)

Customer service experience

Communication skills

Educación

High school diploma or equivalent

Bachelor's degree preferred

Descripción del empleo

Pay from $35,500 pesos per month to $38,000 pesos per month

Monterrey Branch

Carr. Miguel Aleman KM 21 #6

Prologis Park Apodaca

Apodaca, N.L. Mexico 66627

Fast, friendly and customer focused. As a Uline Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Various on-site shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and savings fund with employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!