Bilingual Customer Service Representative

Cart.com; Ciudad de México; Presencial; MXN 156.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hiring bonus MXN 2,500

Performance bonus up to 30% of monthly

Food vouchers

30 days aguinaldo

35% vacation bonus

Life and medical insurance

Growth opportunities

Bilingual environment

Descripción de la vacante

Cart.com in Querétaro is seeking a bilingual B2B customer support specialist to assist clients via text, email, phone and live chat. You will resolve issues quickly, collaborate with internal teams, and document interactions for quality service.

This role offers paid training, a hiring bonus, performance bonuses up to 30% of your monthly salary, food vouchers, 30-day aguinaldo, 35% vacation bonus, comprehensive life and medical insurance, and growth opportunities as the company expands.

Descripción del empleo

• Paid training + $2,500 MXN hiring bonus.
• Performance bonuses of up to 30% of your monthly salary.
• Food vouchers, 30-day aguinaldo, and 35% vacation bonus.
• Comprehensive life and medical insurance.
• Growth opportunities as we continue to expand

About the Company - At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something big.

About the Role - Provide exceptional support to customers (B2B) via text, email, phone, or live chat. Solve problems quickly and professionally, ensuring every interaction leaves a positive impression. Work closely with internal teams to deliver effective solutions for customer needs. Maintain accurate records of interactions to ensure the highest quality of service. Build genuine connections with customers, creating memorable experiences.