Bilingual Customer Service Representative

Cart.com; Santiago de Querétaro; Presencial; MXN 223.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses up to 30% of monthly salary

Food vouchers

Aguinaldo 30 days

Vacation bonus 35%

Life and medical insurance

Growth opportunities

Bilingual team

Descripción de la vacante

Cart.com in Querétaro, MX seeks a customer support professional to assist customers via text, email, phone, or live chat and to resolve issues with professionalism and care.

You will work with internal teams to deliver effective solutions, maintain detailed records, and contribute to high-quality service. This role requires Mexican citizenship per policy and offers growth opportunities within a bilingual environment.

Formación

• Fluency in English and Spanish.
• Experience in customer service or contact center preferred.
• Excellent written and verbal communication skills.

Responsabilidades

• Provide exceptional support via text, email, phone or live chat.
• Resolve problems quickly and professionally with customers.
• Maintain accurate records of interactions and solutions.
• Collaborate with internal teams to deliver effective customer service.

Conocimientos

Bilingual

Customer service

Communication

Descripción del empleo

• sPerformance bonuses of up to 30% of your monthly salar
• yFood vouchers, 30-day aguinaldo, and 35% vacation bonu
• sComprehensive life and medical insuranc
• eGrowth opportunities as we continue to expan
• )The schedule consists of 5 working days per week and 2 days off, including one weekday and one weekend day

About the Company

At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something bi

About the Role

Provide exceptional support to customers via text, email, phone, or live chat. Solve problems quickly and professionally, ensuring every interaction leaves a positive impression. Work closely with internal teams to deliver effective solutions for customer needs. Maintain accurate records of interactions to ensure the highest quality of service. Build genuine connections with customers, creating memorable experienc

es. This position is open only to Mexican citizens. Visa sponsorship is not available.