Bilingual Customer Service Representative

Epsilon Solutions Ltd.; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

Epsilon Solutions Ltd. in Mexico City is seeking a Customer Service Representative for an on-site role in Azcapotzalco. You will handle customer inquiries, resolve issues, and deliver outstanding support to ensure daily customer satisfaction.

The role requires strong communication, problem solving, and multitasking, with a focus on quality service in a fast-paced environment. Experience in a call center is valued, and you will work closely with teammates to improve customer care.

Qualifications

• High School diploma completed.
• Advanced English level (B2+).
• 1+ years of customer service or call center experience.
• Strong communication and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Attention to detail and multitasking capability.

Responsibilities

• Handle customer inquiries and resolve issues on a day-to-day basis.
• Provide outstanding customer support and ensure customer satisfaction.
• Collaborate with team to improve service quality.

Skills

Customer service experience

Education

High School diploma

Job description

Job Summary

This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis.

Qualifications

• High School diploma completed.
• Advanced English level (B2+ and above).
• 1+ years of Customer Service or Call Center Experience.
• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution skills.
• Attention to detail and ability to multitask effectively.