Bilingual Customer Service & Logistics Lead (Cross-Border)

Oferta confidencial; Tijuana; Presencial; MXN 391.000 - 670.000; Jornada completa

Descripción de la vacante

Oferta confidencial seeks a bilingualManager to manage customer orders and shipping coordination with daily accounting support in a cross-border, cross-functional role in Tijuana. The role collaborates with the Tijuana plant manager, warehouse team, and outside accounting partners, focusing on timely order fulfillment and accurate records.

The candidate will work closely with U.S. customers and partners, coordinating with 3PLs, carriers, and customs to ensure smooth cross-border shipments and

Formación

• 4 years of experience in customer service, order management, or logistics.
• Experience using an ERP system; Sage 100 preferred.
• Strong written and spoken English and Spanish; ability to communicate with U.S. customers.
• Proficient in Excel; organized and able to work independently.
• Cross-border shipping or 3PL experience a plus.
• Basic invoicing or accounting experience is a plus.

Responsabilidades

• Manage customer orders from receipt through shipment, including order entry and updates in Sage 100.
• Communicate with U.S. customers about order status, product availability, shipping dates, and delivery issues.
• Coordinate with production and warehouse staff to prepare and ship orders on time.
• Work with U.S. logistics providers, carriers, and customs partners to coordinate shipments and required documentation.
• Ensure orders meet labeling, packaging, pallet preparation, and delivery requirements.
• Maintain accurate order and shipment records and follow up on inventory discrepancies.
• Support invoicing, purchase order processing, and routine transaction entry with the accounting team.
• Keep order communications organized in the shared inbox for visibility and backup.

Conocimientos

Customer service

Order management

Logistics coordination

Excel

Cross-border shipping

Herramientas

Sage 100

ERP systems

Descripción del empleo

Oferta confidencial seeks a bilingualManager to manage customer orders and shipping coordination with daily accounting support in a cross-border, cross-functional role in Tijuana. The role collaborates with the Tijuana plant manager, warehouse team, and outside accounting partners, focusing on timely order fulfillment and accurate records.

The candidate will work closely with U.S. customers and partners, coordinating with 3PLs, carriers, and customs to ensure smooth cross-border shipments and