Customer Service / Logistic Manager

Tacna Services; Tijuana; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Tacna Services in Baja California, Mexico seeks a Customer Service / Logistics Manager to oversee order processing from receipt to shipment and coordinate with production, warehouse, and customers.

The role requires extensive experience in multinational operations, strong ERP and accounting background, and is based in Tijuana. You'll ensure on-time shipments, accurate records, and effective invoicing support.

Formación

• 10+ years experience with supervisory roles and multinational operations.
• Experience with month-end close, analysis, and driver-based variance explanations.
• Bachelor’s degree in Accounting, Finance or related field.
• Strong organizational skills and ERP experience.
• Must live in TJ (Tijuana).

Responsabilidades

• Manage customer orders from receipt through shipment in Sage 100.
• Communicate order status and shipping dates with U.S. customers.
• Coordinate with production and warehouse to prepare and ship orders on time.
• Coordinate with US logistics providers and carriers for shipments and docs.
• Ensure labeling, packaging, pallet prep, and delivery meet requirements.
• Maintain accurate order/shipment records and resolve inventory discrepancies.
• Support invoicing, purchase orders, and routine transaction entry with accounting.

Conocimientos

Organizational skills

ERP experience

Multinational operations experience

Month-end close

Communication skills

Educación

Bachelor's degree in Accounting, Finance or related field

Herramientas

Sage 100

ERP systems

Descripción del empleo

• Manage customer orders from receipt through shipment, including order entry and updates in Sage 100.
• Communicate with U.S. customers about order status, product availability, shipping dates, and delivery issues.
• Coordinate with production and warehouse staff to prepare and ship orders on time.
• Work with the U.S. logistics provider, carriers, and customs partners to coordinate shipments and required documentation.
• Help ensure orders meet customer requirements for labeling, packaging, pallet preparation, and delivery.
• Maintain accurate order and shipment records and follow up on inventory discrepancies or open issues.
• Support invoicing, purchase order processing, and routine transaction entry in coordination with the accounting team.

REQUIREMENTS

• 10 year experience / Prior supervisory experience/ Experience supporting multinational operations
• Experience with month-end walk and analysis and driver-based variance explantion.
• Bachelors degree in Accounting, Finance or related field
• Strong organizational skills, Experience with ERP
• MUST LIVE IN TIJUANA

Customer Service / Logistic Manager Baja California, Mexico