Bilingual Branch CSR I — Hybrid (EN/ES)

TTI, Inc.; Región Centro; Híbrido; MXN 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings Fund

Christmas bonus

Vacation days

Medical Insurance

Life Insurance

Training programs

Career growth

Descripción de la vacante

TTI, Inc. is seeking a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders and the IL branch team, requiring bilingual Spanish & English proficiency.

You will verify orders, provide status updates, and coordinate issue resolution to ensure a smooth order-to-shipping process. The position is hybrid, with training and growth opportunities within the company.

Formación

• High school diploma with 2 years experience in customer support or similar role.
• Bilingual English/Spanish proficiency with excellent verbal and written communication in English & Spanish.
• Ability to use computer systems proficiently.
• Knowledge of company product lines, policies and procedures.
• Excellent telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of Microsoft Office applications at beginner level including Excel.

Responsabilidades

• Verify and expedite customer orders to ensure accuracy and on-time delivery by coordinating with Branch Coordination group.
• Provide information to customers regarding order status by phone and email using the sales database.
• Coordinate issue resolution with Sales Representatives and customers for smooth order-to-sh shipping.
• Collaborate and develop effective remote work communication with the Branch.
• Participate in required Branch meetings via live chat, weekly video meetings, or phone calls.
• Maintain professionalism with clients and build positive rapport with callers.
• Assist with processing of customer quotes by stock checks and delivery information.
• Process order confirmation files by reviewing data.
• Support Sales Representatives by returning calls, sending samples and literature, and researching returns and replacements.

Conocimientos

Bilingual English/Spanish

Customer service

Telephone etiquette

MS Office

Educación

High school diploma

Herramientas

Excel

Descripción del empleo

TTI, Inc. is seeking a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders and the IL branch team, requiring bilingual Spanish & English proficiency.

You will verify orders, provide status updates, and coordinate issue resolution to ensure a smooth order-to-shipping process. The position is hybrid, with training and growth opportunities within the company.